Terms of service

1. Overview

Welcome to Melana Jewels! By visiting our website and purchasing our products, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These terms apply to all users of the site. Please read them carefully.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your use of our products and services is subject to these terms, including any future amendments. By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction.

3. Accuracy of Information

We strive to provide accurate product descriptions, images, and prices, but we cannot guarantee that all content on our site is error-free or up to date. We reserve the right to correct any inaccuracies or update product information at any time without prior notice.

4. Modifications to Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without prior notice.

5. Payment Terms

By making a purchase, you agree to pay the total amount for the selected items, including any applicable taxes and shipping fees. We accept various payment methods, including credit cards and other third-party processors.

For bespoke or custom orders, a deposit or full amount may be required upfront, with the remainder payable before delivery. Additional terms for custom orders may be outlined in individual contracts.

6. Refunds and Returns

Please refer to our Refund Policy for detailed information on returns and exchanges. Custom and bespoke items are typically non-refundable, except for cases of defect or damage upon receipt.

7. Shipping and Delivery

We offer worldwide shipping. Shipping times may vary based on location and availability. Any shipping delays, duties, or customs fees are beyond our control and the responsibility of the customer.

8. Product Care

Our jewellery is handcrafted with care, and we recommend following the care instructions provided to ensure longevity. Melana Jewels Pty Ltd is not responsible for damage resulting from improper handling or storage.

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, designs, product descriptions, and other material (collectively referred to as "Content"), is the intellectual property of Melana Jewels Pty Ltd or its content suppliers. This Content is protected by applicable copyright, trademark, and other intellectual property laws.

9.1. Copyright Law

The Content on this site is protected by international copyright laws, and all rights are reserved. Under copyright law, you may not reproduce, distribute, modify, transmit, publicly display, create derivative works, or otherwise exploit any Content from this website without prior written permission from Melana Jewels Pty Ltd. Unauthorized use of our Content for commercial purposes or distribution will result in legal action.

9.2 Trademarks

All trademarks, service marks, trade names, logos, and any other distinctive brand features of Melana Jewels Pty Ltd are the property of the company. These trademarks and brand elements may not be used in connection with any product or service that is not provided by Melana Jewels Pty Ltd, in any manner that is likely to cause confusion among customers, or in any way that discredits or disparages our brand.

9.3 License and Site Access

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and make personal use of the site. This license does not include any resale or commercial use of the site or its contents, any collection or use of product listings, descriptions, or prices, or any derivative use of this site or its contents.

9.4 User-Generated Content

By submitting any user-generated content (such as reviews, testimonials, or social media content) to the site, you grant Melana Jewels Pty Ltd a perpetual, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, distribute, and display such content across various media. You also represent that you own the copyright to this content or have obtained permission from the copyright holder.

9.5 Violations

Violating these intellectual property provisions, including unauthorized use or reproduction of Content, trademarks, or materials belonging to Melana Jewels Pty Ltd, will result in legal action. We reserve the right to terminate access to our site for anyone found to be violating intellectual property laws.

10. Limitation of Liability

Melana Jewels Pty Ltd will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or inability to access the site. Our liability is limited to the maximum extent permitted by law.

11. Privacy

We are committed to protecting your privacy. For details on how your information is collected, used, and stored, please review our Privacy Policy.

12. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of [your jurisdiction], without regard to its conflict of law provisions.

13. Changes to Terms of Service

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.