HELP & DETAILS
Frequently Asked Questions
Find a clear answer about your jewel, the Wheel or a guided experience.
Most pieces are crafted to order. Allow approximately 4–8 weeks* unless the product states otherwise. Ready-to-ship and One-of-a-Kind availability appears on the product page.
Most are made in Melbourne. Selected styles draw on specialist artisans before being finished in the Melbourne studio. Each product gives its relevant details.
Natural stones and handwork bring subtle variations. Photographs show the design and, where noted, the particular variation being worn.
Compare the product measurements with the Size Guide. Contact Melana before ordering if you need help.
The product’s Materials & Care dropdown records its Sacred Stones, Precious Metals, construction and dimensions.
The relationship between a jewel’s Guide, stones and symbols shapes its intention. The Journey tells that story; Alignment Coordinates show its seven soul gates.
Begin with a piece you love and a story that feels relevant. There is more to explore whenever curiosity calls.
The free Soul Journ™ Guide introduces the Wheel and its Guides. The paid Soul Journ™ | Alchemy Kit helps you decode and explore the symbolic relationships gathered within an energetic sigil.
Check the product’s stated inclusions. The Traveller’s Reliquary ritual bundle includes the Soul Journ™ | Alchemy Kit, which is also available separately.
A personalised reading of your Guides and elements through The Face, The Path, The Heart and The Inheritance, gathered around The Calling.
A deeper guided journey through the Wheel, bringing its relationships into reflection and practice. Enquire about the available format and investment.
Yes. Share your intention, preferred Jewellery Form, materials and approximate budget to begin.
Packaging suits the piece. Rings use a pink ring case; other designs use appropriate Melana keepsake packaging. Product Delivery details list the relevant inclusions.
Complimentary repairs for manufacturing faults are available within 60 days from purchase. Send your order details and photographs for assessment.
Eligibility and the steps to follow are set out on Returns & Repairs.
We can help with the details of a particular piece or experience.
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