The Journey Ahead
From everyday care to returns and repairs, we’re here to help with the jewel that travels with you.
GRATITUDE GUARANTEE
Returns
Return eligible jewels within 14 days of purchase, unused and in their original condition and packaging.
Bespoke and customised jewels are final sale. Earrings cannot be returned for change of mind.
You cover return postage, except for damaged arrivals or packing errors.
GRATITUDE GUARANTEE
Returns
Return eligible jewels within 14 days of purchase, unused and in their original condition and packaging.
Bespoke and customised jewels are final sale. Earrings cannot be returned for change of mind.
You cover return postage, except for damaged arrivals or packing errors.
CARE THAT CONTINUES
Repairs & Renewal
Manufacturing faults are repaired free within 60 days of purchase, subject to assessment.
Restringing, refinishing and other repairs are quoted individually. We agree any costs with you before starting.
CARE THAT CONTINUES
Repairs & Renewal
Manufacturing faults are repaired free within 60 days of purchase, subject to assessment.
Restringing, refinishing and other repairs are quoted individually. We agree any costs with you before starting.
EVERYDAY CARE
Made to Journey With You
A little care helps your jewel travel well. Discover how to store, handle and care for its stones, metals and settings, with guidance for the way your piece is made.
EVERYDAY CARE
Made to Journey With You
A little care helps your jewel travel well. Discover how to store, handle and care for its stones, metals and settings, with guidance for the way your piece is made.
YOUR NEXT STEP
Let’s Care for Your Jewel
Email your order number, a brief description and photos of any issue. Wait for our instructions and return address before sending your jewel.
Your rights under Australian Consumer Law are unaffected.
JOIN THE COMPASS CIRCLE
A Little Meaning, Delivered
New jewels, thoughtful reflections and invitations from Melana.