Melana store policies infographic for customer support
Shipping process illustration highlighting fast and secure delivery

Every Melana jewel travels with the same intention it was forged in—quiet care, sacred timing, and clear communication.

Track, query, or simply check in—our door is always open.

Domestic Shipping – Australia
  • Dispatch | In-stock treasures leave our studio within 2–3 business days (Mon–Fri). We rest on weekends and public holidays.
  • Australia | Standard post is complimentary nationwide. Need it sooner? Express with signature is $15 via Australia Post.
  • Urgent or Date-Specific | Email info@melana.com.au or call +61 411 860 560—we’ll align the stars where possible.
  • Availability Note | Dispatch may shift if components are awaiting arrival; we’ll keep you informed every step.
International Shipping
  • International | Flat-rate shipping is $20 AUD. Expect 10–30 business days in transit. Local duties, taxes, and customs fees remain the recipient’s responsibility, and clearance may extend delivery.
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